Returns & Exchanges
Heel Candy Wraps wants you to be happy with your purchase. If you are dissatisfied for any reason with any of our products, please fill out the Contact Us page and let us know why. If you would like us to contact you by phone please include your phone number.
All products can be returned for a full refund within 30 days of purchase for unused product in its original unopened package. Please note the original shipping cost will not be refunded. There will be no refunds for items acquired by gift or discount codes.
If you would like to exchange a product for another similar product, please return the unused product in its original unopened package and let us know what you would like instead. You will be responsible for the cost of shipping returns.
If an item is defective or you received the incorrect item, Heel Candy Wraps will cover delivery and return shipping cost. Please fill out the Contact Us and let us know the issue.
For orders that are refused upon delivery due to incomplete or incorrect address, the orders will be charged the original shipping plus return shipping to us. Please make sure your address is correct.
It is recommended that you ship your return package with a carrier that can provide tracking and insurance. Heel Candy Wraps will not be responsible for lost packages.
For a return or an exchange, you must provide a copy of your proof of purchase and ship your return with a carrier that can provide tracking and insurance.
Return and exchange policy is due to change without notice at anytime.
Due to variations in printing methods and materials, product colors online may not be an exact match of the actual Heel Candy Wraps products.
Heel Candy Wraps are intended to restore the look of heels that are already worn and damaged. Due to the adhesive of the wraps, applying and removing, further damage can be caused to the heels. It is best to not use the wraps on brand new shoes as it could possibly cause damage to the heels.